• Address: Mesquite, TX 75185 (map)
• Date Posted: 10/28/09

A Motivated Individual
(Confidential Information)
General Summary
I have worked in Customer Service for over 5 years, as well as, managed a small Dispatch office for 2 years with exceptional skills that would be a great asset to your company. I have over 2 years of sales experience (telemarketing, inbound, outbound, inside, outside). Also I am use to working in an office environment with the ability to create quality work. I meet deadlines and I have an eye for detail. In addition, I am not married, I have no children, and I can give my full undivided attention to the position. Thank you in advance for taking the time to review my application. My skills have been described in detail below.

Personal Objectives
Seeking a challenging and responsible assignment in the experience an proven ability that will have a valuable application toward continued professional advancement.

Strengths
Posses “hand on” operational skills…very proficient in this area.
Capable of meeting day-to-day objectives while maintaining long-range goals.
Ability to communicate clearly and distinctly in person, via radio and telephonically.
Able to maintain composure under stressful situations.
Willing to take initiative
Able to quickly take accurate notes and maintain documentation accurately.
Dependable
Able to exclude personal biases from work performance.
Able to produce high quality, accurate work and perform tasks simultaneously if necessary.
Able to coordinate heavy workload to maintain organization and utilize work time properly.
Personable…easily established and maintains productive relationships with all levels of people.
Self-motivated
Loyal and committed to the organization
Able to represent the organization to other agencies and citizens with a courteous, helpful, accurate, and professional manner.

Education
Aug 1999 - May 2001
Lincoln Humanities High School
2627 Hatcher St
Dallas, TX

Aug 2001 - May 2003
Henry Grady Spruce
9388 Old Seagoville Rd
Dallas, TX

Aug 2003 - Jan 2004
Eastfield Community College
3737 Motley Dr
Mesquite, TX

January 2007 - Current
University of Phoenix
3157 E Elwood St
Phoenix, AZ 85034
Employment
July 2005 - April 2006
Job Title: Customer Service Representative
(Confidential Information)

June 2006 - January 2007
Job Title: Verification Representative & Telemarketer
(Confidential Information)

June 2007 - August 2009
Job Title: Cable Dispatcher
(Confidential Information)
Skills/Training
Computer Programming: 8 months (Visual Basic 6)
Microsoft Windows: 15 years (Windows 95, 98, 2000, ME, XP, 2003)
Web Mastering : 1 year
Customer Service: 5 years (including inside and outside sales)
Type: 45 wpm
10-Key by touch: 7600 KSPH
Sales: 4 years
Computer Science: 1 year
Information Technology: 2 years

Additional Experience
Scheduling
Routing
Creating Reports
Inventory
Faxing
Filing
Inbound Calls
Outbound Calls
Training
Maintain Logs
Machines Able to Operate
Multi-phone
Copy Machine (personal and commercial)
Fax Machine
Scanner

Salary
Open to negotiations
References
References will be furnished upon request.